Football South Coast (FSC) and South Coast Flame FC (SCF)

Grievance Procedure

SAP, Girls SAP, Girls Conference League & NPL Youth League

 

Football South Coast (FSC) and South Coast Flame FC (SCF) are committed to providing a pleasant social environment for all players, parents, guardians and members. We acknowledge, however, that things do not always go smoothly and that people can sometimes feel aggrieved about something that is happening at the club.

The purpose of this policy is to provide a procedure by which players/parents, guardians and members can have their grievances addressed.

What is a Grievance?

A person who is involved with Football South Coast and/or South Coast Flame FC may have a grievance about a decision, behaviour, act or omission that they feel is unfair, inappropriate, discriminatory or unjustified.

They can use the Grievance Procedure to have the issue heard and addressed.

 

Key Elements of the FSC & SCF Grievance Procedure:

The following are the key elements of the FSC & SCF Grievance Resolution Procedure:

Honesty & Integrity

It is important that at all times that any complaints are kept to the actual facts, with complete clarity and transparency. Hearsay conversations will not be accepted.

Impartiality

If you make a complaint, it will be investigated in a fair and impartial manner. No judgments or assumptions will be made, and no action will be taken until the investigation is complete. If a complaint is made against you, your rights will be protected and you will be given an opportunity to tell your side of the story.

Confidentiality

You can feel secure that if you do make a complaint under this policy, it will remain confidential. The only people who will have access to information about the complaint will be the person making the complaint, the person(s) investigating the complaint and the Administration Coordinator.

No Victimisation

You can also rest assured that if you make a complaint FSC or SCF will not tolerate victimization against you as a result of your complaint.

Timeliness

Each complaint will be finalised within as short a period as possible. All complaints, where possible, should be finalised within one month.

 

Grievance Resolution Procedure

 

If you have a grievance, the best way of dealing with it will depend on the circumstances.

There are a number of approaches available to you:

1. Submit your grievance via email to the Administration Coordinator at admin@southcoastflamefc.com.au, you will be advised about what your options are and what will happen if you decide to proceed with the complaint. Nothing will be done at this stage without obtaining your agreement.

2 If you wish to proceed with a formal complaint, it will be the Football Development Manager or Technical Director who will contact you to discuss the nature of your grievance.

3. Once you have lodged a formal complaint, an investigation will be conducted to determine the severity of the incident. The investigation may involve interviewing all witnesses or asking witnesses to provide written statements. The importance of confidentiality will be stressed to all parties and they will be warned of the consequences if there is a breach of confidentiality. The person(s) you have complained about will be interviewed about the events leading to your complaint and will be given an opportunity to respond to the complaint made against them.

4. The Football Development Manager, Technical Director or the Administration Coordinator will inform you of the outcomes of the investigation and discuss what should be done to resolve the problem. Depending on whether the complaint is verified or not verified, a number a possible outcomes could result eg. An apology, an official warning, or removal from FSC or SCF program.

5. The Football Development Manager and Technical Director will ensure that whatever outcome is decided upon is carried out.